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North Suffolk Mental Health AssociationLocation: Revere, MA 02151 Document ID: AD101-3AI7 Posted on: 2019-03-2003/20/2019 Job Type: Full-time
Program Manager - Community Service Agency
What you'll do:
- Provide vision, leadership, supervision, training and evaluation of all program staff , and direct 1-1 supervision of the Senior Care Coordinators and Senior Family Partners and implementation of the CSA program per the guidelines outlined in the Performance Specifications and CSA Operations Manual.
- Chair the CSA Systems of Care Committee (SOCC).
- Develop the SOCC membership across the spectrum of community providers and resources within the DCF Harbor catchment area.
- Develop and Implement policies, procedures and trainings to support the delivery of high fidelity wraparound best practice model that embraces a Systems of Care philosophy and meet contractual and Performance Specifications obligations.
- Ensure that staff implement and consistently adhere to the ten principles of the Wraparound model in all CSA work.
- Promote and provide culturally competent care.
- Conduct hiring and training of staff as well as performance evaluations, and disciplinary actions of program staff, in collaboration with Director of Child and Family Services.
- Plan and facilitate regular Staff and team meetings.
- Provide back-up 24/7 emergency on-call beeper coverage.
- Liaison with state agencies and community based organizations.
- Prepare for and participate in scheduled Technical Assistance and other Managed Care Entity meetings.
- Participate in the marketing of CSA activities across the DCF Harbor catchment area.
- Develop and implement training protocols for program staff consistent with CSA Performance Specifications.
Education: Master's degree in a relevant field required. LICSW highly preferred. CANS certification is required.
Experience: Three (3) years of supervisory and/or management experience. A minimum of 5 years post-graduate experience providing behavioral health services to youth and families. Experience managing a home-based or Wraparound program is preferred.
Skills: Driver's License and reliable transportation.
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